Support

We're here to help

Answers to the questions we hear most — and a real person on the other end whenever you need one.

Common questions

Quick answers to setup, syncing & privacy
Delete account

Request account deletion

You can delete your account in the app under Settings when signed in. Prefer help from us? Email the Rhythm team — we’ll remove your account and associated data. Shared household records may remain available to other caregivers in that household.

Email support@therhythm.app to delete your account

Common questions

How do I share tracking with the other parent?
In Settings, open your household and choose "Invite a caregiver." Pick their role — parent, grandparent, or sitter — and share the code that appears. Once they join, whatever either of you logs shows up for both, instantly.
Does Rhythm work without internet?
Yes. Everything you log is saved on your device first, so you can track a 3am feed with no signal at all. When you're back online, it syncs automatically — you'll see a small "saved" note in the meantime, so you always know your data is safe.
Where does the cry helper send audio?
When you tap analyze, a short recording is sent once to our analysis service and is not stored — it never appears in logs or analytics. Read the details on our privacy page.
What does Rhythm AI see?
Rhythm AI is off until you turn it on. Answers about your day come from your own logs, and only your question — with names replaced — and simple counts go to our AI provider. Your chat stays on your phone for up to 30 days. Turn it off anytime in Settings.
How does Smart Voice Log work?
Hold the + button and say what happened — for example “bottle 120 ml at 3:10 and a wet diaper”. Speech becomes text on your phone, and each activity gets a card to check before you log. Nothing is saved until you tap Log, and you can undo.
Are the predictions medical advice?
No. Rhythm's heads-ups and recaps are gentle observations based on your own logged patterns — never a diagnosis or a guess presented as fact. Rhythm isn't a medical device. For anything health-related, always follow your pediatrician's guidance.
Can I give a report to my pediatrician?
Yes. Open the pediatrician report, pick a date range, and export it as a CSV or a printable PDF. Reports include only the events you logged — with their times, durations, and notes — and never predictions or cry audio.
How do I export or delete my data?
Your data is yours to take or erase. Export it anytime from Settings, or delete individual entries or your whole household permanently. Need a hand? Email support@therhythm.app and we'll help.
Can I track more than one baby?
Absolutely. Add each baby to your household and switch between them from the top of the home screen. Everything — logs, insights, and Baby Journey — is kept separate for each child.